No, we operate exclusively as an online furniture store, which allows us to offer significantly lower prices than traditional furniture retailers. We don’t maintain a physical showroom in St Marys or anywhere else. However, we provide high-resolution images from multiple angles, detailed product specifications, exact dimensions, material descriptions, and genuine customer reviews to help you make confident purchasing decisions. This online-only model means you can shop 24/7 from the comfort of your St. Mary’s home and take all the time you need to measure, compare, and choose the perfect pieces for your space.

We deliver throughout St Mary’s and the entire Western Sydney region, including Penrith, Werrington, Colyton, Oxley Park, Ropes Crossing, Kingswood, Cambridge Park, Erskine Park, Mount Druitt, Rooty Hill, and Blacktown. Our delivery service extends across all of Sydney and most of Australia. Simply enter your St Mary’s postcode (2760) or your specific address during checkout, and our system will instantly confirm delivery availability and provide accurate delivery costs and estimated timeframes for your location.

Delivery costs depend on the size, weight, and quantity of furniture items you order, as well as your exact delivery address. Smaller items like side tables or chairs typically qualify for our standard delivery rates, while larger pieces such as sofas, wardrobes, or dining suites require specialist delivery services with professional handling. We always display the complete delivery cost transparently at checkout before you finalise your purchase, there are absolutely no hidden fees or surprise charges. We also run regular promotions offering free delivery on orders above a certain amount, so keep an eye out for these special deals that can provide excellent value for St Mary’s residents.

Most in-stock furniture items can be delivered to St Mary’s addresses within 7-14 working days from when you place your order. During the checkout process, you’ll see the specific estimated delivery timeframe for each item in your shopping cart, so there are no surprises. Some premium furniture pieces are made to order to ensure quality and may take 4-8 weeks for delivery, but this will be clearly indicated on the product page before you purchase. Once your order is dispatched from our warehouse, we’ll send you tracking information so you can monitor its progress. Our delivery team will also contact you to arrange a convenient delivery date and time window that suits your schedule, ensuring someone is home to receive your furniture.

Your satisfaction is our priority. You have 14 days from the delivery date to return any furniture items if you’re not completely satisfied with your purchase. Returned furniture must be unused, remain in its original packaging, and be in fully resalable condition. To start a return, simply contact our customer service team via phone or email, and they’ll guide you through the straightforward process. Once we receive and inspect the returned furniture to confirm it meets the return conditions, we’ll process your full refund. Please note that return delivery charges may apply, and custom-made items or products purchased during clearance sales may have different return conditions that are always clearly stated at the time of purchase.

As an online-only furniture retailer, we don’t directly provide assembly services. Many of our furniture items arrive flat-packed, which significantly reduces delivery costs and allows us to offer lower prices. Most pieces are designed for straightforward home assembly and come with clear, step-by-step instructions, hardware, and all necessary tools.

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as debit cards. All transactions are processed through secure, encrypted payment gateways that protect your financial information. Payment in full is required at the time of purchase. Please note that we do not currently offer financing options, payment plans, or buy-now-pay-later schemes. All available payment methods are clearly displayed during the checkout process, and you can choose the option that works best for you.

Every product page includes comprehensive dimensions, height, width, and depth measurements in both centimetres and inches. We strongly recommend measuring your space carefully before ordering, including doorways, hallways, staircases, and the actual room where the furniture will be placed. For complex items like corner sofas or large wardrobes, we provide detailed dimension diagrams showing exact measurements from multiple angles. Our customer service team is available to answer specific measurement questions if you need clarification.

Absolutely! Order tracking is available for all purchases. Once you complete your order, you’ll immediately receive a confirmation email containing your unique order number and the estimated delivery timeframe. When your furniture is dispatched from our warehouse, we’ll send you detailed tracking information via email so you can monitor your order’s journey in real-time as it makes its way to your St Mary’s home. Our delivery partner will also contact you directly 1-2 days before delivery to arrange a specific time slot that works for your schedule.

While we take exceptional care in packaging and our delivery partners handle furniture with great attention, occasionally damage can occur during transit, or manufacturing defects may not be apparent until delivery. If your furniture arrives damaged or you discover manufacturing faults, please contact us immediately, ideally within 48 hours of delivery while the delivery details are fresh. Take clear photos of any damage, including the packaging, as this helps our team assess the situation and resolve it quickly. We’ll arrange either a replacement of the damaged item, professional repair if appropriate, or a full refund, depending on the circumstances and your preference. Our priority is ensuring every St. Mary’s customer is completely satisfied with their furniture purchase, and we’ll work swiftly and fairly to make things right. Your satisfaction is guaranteed.