We understand that buying furniture online requires confidence in what you’re purchasing. That’s why we provide extensive product information, including high-resolution images from multiple angles, detailed dimensions, material specifications, and weight capacities. Each product page includes comprehensive descriptions and genuine customer reviews from buyers in similar situations. We also offer a straightforward returns policy, so if something doesn’t work out, you’re covered. Many customers find that shopping online gives them more time to carefully measure their space, compare options, and make thoughtful decisions without sales pressure.

We deliver throughout Guildford and the wider Sydney area, including nearby suburbs like Guildford West, Old Guildford, Merrylands, Granville, Auburn, Parramatta, and surrounding areas. As an online-only retailer, we don’t have a physical showroom, but our delivery service extends across most of Australia. During checkout, simply enter your Guildford postcode, and our system will confirm delivery availability and provide accurate delivery costs and timeframes for your specific location.

Delivery costs vary depending on the size and weight of your furniture order and your exact location. Smaller items may qualify for standard delivery rates, while larger furniture pieces like sofas and wardrobes require specialist delivery services. We always display the exact delivery cost clearly at checkout before you complete your purchase—no hidden fees or surprises. We also regularly offer free delivery promotions on orders over certain amounts, so watch for these special offers.

Most in-stock items can be delivered within 7-14 working days. During checkout, you’ll see the estimated delivery timeframe for each item in your basket. Some furniture is made to order and may take 4-8 weeks, but this will be clearly stated on the product page. Once your order is dispatched, you’ll receive tracking information and can monitor its progress. We’ll also contact you to arrange a convenient delivery date and time slot, ensuring someone is home to receive your furniture.

We want you to love your furniture. You have 14 days from delivery to return items if you’re not completely satisfied. Furniture must be unused, in original packaging, and in resalable condition. To initiate a return, simply contact our customer service team, who will guide you through the process. We’ll arrange collection from your Guildford address. Once we receive and inspect the returned item, we’ll process your refund. Please note that return delivery charges may apply, and custom-made or sale items may have different return conditions clearly stated at purchase.

Many of our furniture items arrive flat-packed to reduce delivery costs and are designed for straightforward home assembly with included instructions. As an online-only retailer, we don’t provide assembly services directly. However, product pages clearly indicate assembly requirements, and most items come with clear step-by-step instructions that allow customers to assemble their furniture themselves. For those who prefer professional help, we recommend searching for local assembly services in your area.

Every product page includes precise dimensions (height, width, depth), and we recommend measuring your space carefully before ordering. Consider doorways, staircases, and the room layout. We provide dimension diagrams for complex items, and our customer service team can answer specific measurement questions. Pro tip: Use painter’s tape to mark out furniture dimensions on your floor to visualise how pieces will fit. We also suggest checking your delivery access. Can the furniture fit through your front door and up any stairs?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. All transactions are processed through secure, encrypted payment gateways to protect your financial information. Payment is required in full at the time of purchase. You’ll see all available payment options clearly displayed at checkout.

Absolutely! Once your order is confirmed, you’ll receive an email with your order number and estimated delivery timeframe. When your furniture is dispatched from our warehouse, we’ll send tracking information so you can monitor its journey to your Guildford home. You’ll also receive updates via email or SMS, and our delivery partner will contact you to arrange a convenient delivery time slot.

While we take great care in packaging and shipping, occasionally damage can occur during transit. If your furniture arrives damaged or has manufacturing defects, contact us immediately, preferably within 48 hours of delivery. Take photos of the damage and any packaging, as this helps us resolve the issue quickly. We’ll arrange either a replacement, repair, or full refund depending on the situation and your preference. Our priority is ensuring you’re completely satisfied with your purchase, and we’ll work swiftly to make things right.